Terms of Service
Effective Date: 5 August 2026
Welcome to Shyne Home Services ("Shyne", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website and your purchase or use of any services provided by Shyne Home Services.
By accessing our website, requesting a quote, making a booking, or using any of our services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our website or engage our services.
1. About Shyne Home Services
Shyne Home Services is an Australian home services business providing professional residential property maintenance and cleaning services.
Business Details
Shyne Home Services
ABN: 41 050 985 275
22 Chiton Way
Point Lonsdale VIC 3225
Australia
Email: contact@shyne.services
Phone: 0420 443 874
Throughout these Terms, "Customer" refers to any person or organisation requesting or receiving services from Shyne Home Services.
2. Our Services
Shyne Home Services provides professional home services including those advertised on our website, which may include:
House cleaning
Window cleaning
Pressure cleaning
Garden maintenance
Lawn mowing
Exterior cleaning
Other home services advertised from time to time
The exact scope of work for each booking will be confirmed during the quotation or booking process.
We may add, remove or modify services at any time without notice.
3. Service Areas
We provide services within selected regions of Victoria and other locations where we choose to operate.
Acceptance of a booking depends on technician availability, travel distance and operational requirements.
We reserve the right to decline service requests outside our operating areas.
4. Quotes
Quotes are provided based on the information supplied by the Customer.
Unless otherwise stated:
Quotes are estimates only.
Final pricing may change if the actual condition of the property differs from what was described.
Additional work requested after commencement will incur additional charges.
Hidden conditions or unforeseen circumstances may require the quote to be revised.
Where practical, we will discuss any price adjustments with you before proceeding.
5. Bookings
A booking is confirmed once accepted by Shyne Home Services.
We reserve the right to:
accept or decline any booking;
request additional information before confirming a booking;
reschedule appointments where necessary;
refuse service where conditions are unsafe or unsuitable.
Appointment times are estimates. While we make every effort to arrive on time, delays may occur due to traffic, weather, emergencies or previous jobs taking longer than expected.
6. Pricing
Our pricing is determined by factors including:
property size;
service type;
property condition;
required labour;
equipment;
travel;
accessibility;
additional services requested.
Prices displayed on our website are indicative only unless expressly stated as fixed pricing.
All prices are quoted in Australian Dollars (AUD).
7. Payments
Payment is due in accordance with the payment terms communicated at the time of booking.
We may accept payment by methods made available through our booking system.
Failure to pay an invoice by its due date may result in:
suspension of future bookings;
recovery costs;
interest where permitted by law;
referral to a debt collection agency.
The Customer is responsible for any reasonable recovery costs associated with overdue accounts.
8. Customer Responsibilities
Customers agree to:
provide accurate information when requesting a quote;
ensure safe and reasonable access to the property;
ensure utilities such as water and electricity are available where required;
secure pets before our arrival where necessary;
disclose any known hazards;
remove valuable, fragile or irreplaceable items from work areas where practical;
ensure children are supervised during service visits;
provide clear instructions regarding any special requirements.
Failure to meet these responsibilities may delay the service, reduce service quality or require the appointment to be cancelled or rescheduled.
9. Access to Property
The Customer is responsible for ensuring we can access the property at the scheduled time.
If access cannot be gained because:
nobody is present;
keys are unavailable;
access codes are incorrect;
gates are locked;
pets prevent safe entry; or
access is otherwise unavailable,
the appointment may be cancelled and a cancellation fee may apply.
We are not responsible for delays resulting from restricted or unavailable access.
10. Health and Safety
Our staff will not perform work where we reasonably believe conditions are unsafe.
Examples include:
aggressive animals;
hazardous chemicals;
unsafe structures;
electrical hazards;
excessive mould or biohazards;
abusive or threatening behaviour;
illegal activity.
Where unsafe conditions exist, we may suspend or terminate the service immediately.
Charges may still apply for attendance and travel.
11. Cancellations and Rescheduling
We understand that plans can change. If you need to cancel or reschedule your booking, please notify Shyne Home Services as soon as possible.
Customers must provide at least 24 hours' notice before their scheduled appointment to avoid cancellation charges.
Where less than 24 hours' notice is provided, or where our team is unable to access the property at the scheduled time due to circumstances within the Customer's control, a cancellation fee may apply to cover travel, scheduling and administrative costs.
If we need to reschedule your appointment due to weather, staff availability, emergencies, safety concerns or other circumstances beyond our reasonable control, we will contact you as soon as reasonably practicable to arrange a suitable alternative appointment.
12. Changes to Booked Services
Customers may request changes to a booked service prior to commencement.
Additional services requested before or during the appointment may:
increase the total price;
require additional time;
require a return visit if insufficient time is available.
Shyne Home Services is under no obligation to perform additional work that falls outside the original booking where resources or scheduling do not permit.
13. Satisfaction Guarantee
We are committed to delivering professional, high-quality home services.
If you believe that a service has not been completed to a reasonable standard, you must notify us within 24 hours of the completion of the service by contacting us using the details provided in these Terms.
When reporting an issue, please provide sufficient information to assist us in assessing your concern. We may request photographs or other supporting information where appropriate.
Where we determine that the reported issue relates to the services provided by Shyne Home Services, we may, at our discretion:
return to address the affected area;
provide a partial refund;
provide a service credit; or
offer another reasonable remedy.
Issues reported after the 24-hour notification period may not be eligible for review under this satisfaction guarantee.
This guarantee does not apply where the issue results from:
normal wear and tear;
pre-existing damage;
deterioration occurring after completion of the service;
work outside the agreed scope;
Customer instructions that limited or prevented the desired outcome;
events beyond our reasonable control.
14. Property Condition and Pre-Existing Damage
Customers acknowledge that some properties contain surfaces, fixtures or materials that may already be damaged, worn, stained, deteriorated or otherwise affected before our attendance.
Shyne Home Services is not responsible for revealing pre-existing defects that become visible during or after cleaning or maintenance services.
Where practical, obvious pre-existing damage observed by our staff may be brought to the Customer's attention.
15. Damage Claims
While every reasonable care is taken during the provision of our services, accidental damage may occasionally occur.
If you believe damage has occurred during the provision of our services, you must notify us as soon as reasonably practicable and, where possible, within 24 hours of completion of the service.
We may investigate any reported claim and request photographs, invoices, receipts or other supporting evidence.
Where Shyne Home Services accepts responsibility for damage caused by our negligence, our liability will generally be limited to repairing the affected item, arranging replacement of the affected item, or compensating the Customer for the reasonable replacement value, at our discretion.
We are not responsible for damage resulting from:
ordinary wear and tear;
deterioration due to age;
hidden defects;
faulty construction or installation;
pre-existing damage;
defective materials;
manufacturer faults;
Customer negligence;
items not suitable for the requested cleaning or maintenance process.
16. Limitation of Liability
To the maximum extent permitted by Australian law, Shyne Home Services excludes all warranties, representations and guarantees that are not expressly contained in these Terms.
Nothing in these Terms excludes, restricts or modifies any rights that cannot lawfully be excluded under the Australian Consumer Law.
Where liability cannot be excluded, our liability is limited, at our option, to:
supplying the relevant service again; or
paying the reasonable cost of having the relevant service supplied again.
To the extent permitted by law, Shyne Home Services is not liable for:
indirect loss;
consequential loss;
incidental loss;
loss of profits;
loss of business opportunities;
loss of income;
loss of goodwill;
emotional distress;
inconvenience arising from delayed or cancelled appointments.
Our total liability arising from any claim relating to a service will not exceed the amount paid by the Customer for that specific service, except where otherwise required by law.
17. Insurance
Shyne Home Services maintains General and Product Liability Insurance with a limit of $10,000,000.
Details of our insurance may be provided upon reasonable request where appropriate.
The existence of insurance does not extend or increase our legal liability beyond that imposed by applicable law.
18. Customer Obligations
Customers agree that they will not:
provide false or misleading information;
request services for unlawful purposes;
place our staff in unsafe situations;
behave aggressively, abusively or unlawfully towards our staff;
interfere with the safe completion of the services.
We reserve the right to immediately cease work where inappropriate behaviour occurs.
Where work is stopped for these reasons, charges for work already completed, attendance and travel may still apply.
19. Force Majeure
Shyne Home Services is not responsible for delays or failures to perform services resulting from events beyond our reasonable control.
These events may include:
severe weather;
natural disasters;
bushfires;
floods;
power outages;
road closures;
government restrictions;
industrial action;
pandemics;
supplier shortages;
equipment failure beyond reasonable control; or
other unforeseen events.
Where such circumstances arise, affected bookings may be postponed or cancelled without liability.
20. Australian Consumer Law
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies available to consumers under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Where consumer guarantees apply, they continue to apply despite any other provision of these Terms.
21. Website Use
By accessing or using the Shyne Home Services website, you agree to use it only for lawful purposes and in accordance with these Terms.
You must not:
use the website in any way that breaches any applicable law or regulation;
interfere with the operation, security or availability of the website;
introduce viruses, malware or other harmful code;
attempt to gain unauthorised access to our systems or networks;
use automated software or bots to extract information from the website without our written permission;
use the website in a manner that may damage the reputation of Shyne Home Services.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.
22. Intellectual Property
Unless otherwise stated, all content available on the Shyne Home Services website is owned by or licensed to Shyne Home Services.
This includes, but is not limited to:
our business name;
logos and branding;
website design;
text;
graphics;
photographs;
videos;
icons;
downloadable materials;
service descriptions; and
other original content.
You may view, download and print content from our website for your personal, non-commercial use only.
You must not reproduce, copy, modify, distribute, publish, sell or otherwise use any content from our website without our prior written consent.
23. Third-Party Websites
Our website may contain links to third-party websites for your convenience.
These websites are not operated or controlled by Shyne Home Services.
We are not responsible for the content, accuracy, availability, privacy practices or services offered by third-party websites.
Accessing third-party websites is entirely at your own risk.
24. Privacy
We respect your privacy and are committed to handling personal information responsibly.
When you contact us, request a quote, make a booking or otherwise interact with us, we may collect information necessary to:
respond to enquiries;
provide requested services;
communicate with you regarding bookings;
issue invoices;
maintain business records; and
comply with our legal obligations.
We take reasonable steps to protect the information we hold from unauthorised access, misuse, loss or disclosure.
Where personal information is collected, it will be handled in accordance with applicable Australian privacy laws.
25. Electronic Communications
By contacting Shyne Home Services or providing your contact details, you consent to receiving communications from us relating to your enquiries, bookings, appointments, invoices, service updates and other information relevant to the services we provide.
These communications may be sent by email, telephone or SMS where appropriate.
26. Dispute Resolution
If a dispute arises regarding our services or these Terms, both parties agree to make reasonable efforts to resolve the matter through good-faith discussions before commencing legal proceedings.
Customers should first contact Shyne Home Services using the contact details provided below so we have an opportunity to investigate and respond.
Nothing in this clause limits either party's rights under the Australian Consumer Law.
27. Governing Law
These Terms are governed by the laws of the State of Victoria, Australia.
Any dispute arising out of or relating to these Terms or the services provided by Shyne Home Services will be subject to the exclusive jurisdiction of the courts of Victoria and any courts entitled to hear appeals from those courts.
28. Changes to These Terms
Shyne Home Services may update or amend these Terms from time to time to reflect changes to our services, business practices or legal requirements.
The most current version will always be published on our website.
By continuing to use our website or engaging our services after updated Terms become effective, you agree to be bound by the revised Terms.
29. Severability
If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be severed to the extent necessary, and the remaining provisions will continue in full force and effect.
30. Entire Agreement
These Terms constitute the entire agreement between the Customer and Shyne Home Services regarding the use of our website and the provision of our services, except where otherwise agreed in writing.
These Terms supersede any previous representations, discussions or agreements relating to the same subject matter.
31. Contact Us
If you have any questions about these Terms or our services, please contact us.
Shyne Home Services
ABN: 41 050 985 275
22 Chiton Way
Point Lonsdale VIC 3225
Australia
Phone: 0420 443 874
Email: contact@shyne.services
Effective Date
These Terms of Service are effective from 5 August 2026 and apply to all bookings, quotations, website use and services provided by Shyne Home Services from that date onwards.