Shyne Home Services

Privacy Policy

Effective Date: 5 August 2026

Shyne Home Services ("Shyne", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, request a quote, make a booking or use our services.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Our Details

Shyne Home Services

ABN: 41 050 985 275

22 Chiton Way

Point Lonsdale VIC 3225

Australia

Email: contact@shyne.services

Phone: 0420 443 874

2. Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

your name;
email address;
phone number;
property address;
billing address;
booking information;
requested services;
appointment dates and times;
communications between you and Shyne Home Services;
payment information required to process your booking (we do not store complete payment card details); and
any other information you voluntarily provide.

3. Website Information

When you visit our website, certain technical information may be collected automatically.

This may include:

your IP address;
browser type;
operating system;
referring website;
pages visited;
time spent on our website;
date and time of your visit; and
general website usage information.

This information helps us improve our website, understand visitor behaviour and maintain website security.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

remember website preferences;
analyse website traffic;
improve website performance;
measure marketing effectiveness; and
help us understand how visitors use our website.

Most web browsers allow you to disable or manage cookies through your browser settings. Disabling cookies may affect some website functionality.

5. How We Use Your Information

We use personal information to:

provide quotes;
schedule and deliver services;
communicate with you;
respond to enquiries;
process payments;
issue invoices and receipts;
improve our services;
administer our business;
maintain customer records;
comply with legal obligations; and
protect our legal rights where necessary.

We only collect information that is reasonably necessary for these purposes.

6. Marketing Communications

From time to time, we may send information about our services, promotions or special offers.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly.

We will continue to send communications that are necessary to manage your bookings or fulfil our contractual obligations.

7. Sharing Your Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to:

employees and contractors providing our services;
payment processing providers;
information technology and website service providers;
professional advisers including accountants, insurers and legal advisers;
government authorities where required by law; or
other parties where you have provided your consent.

We only share information that is necessary for the relevant purpose.

8. Data Security

We take reasonable administrative, technical and physical measures to protect the personal information we hold from:

unauthorised access;
misuse;
loss;
alteration; and
disclosure.

While we take reasonable precautions, no method of transmitting information over the internet or storing electronic information is completely secure. Accordingly, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

provide our services;
maintain business records;
resolve disputes;
comply with legal obligations; and
enforce our agreements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

10. Access and Correction

You may request access to the personal information we hold about you.

If you believe your personal information is inaccurate, incomplete or out of date, you may request that we correct it.

Requests should be submitted using the contact details provided at the end of this Privacy Policy.

We may request reasonable proof of identity before providing access to personal information.

11. Third-Party Websites

Our website may contain links to third-party websites.

These websites operate independently from Shyne Home Services and have their own privacy policies.

We are not responsible for the privacy practices or content of third-party websites.

12. Children's Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information from children under the age of 16 without appropriate consent.

If you believe that a child has provided us with personal information without appropriate authorisation, please contact us so we can remove the information where appropriate.

13. Overseas Disclosure

Shyne Home Services is based in Australia.

Some of our technology or service providers may store or process information using servers located outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled in a manner consistent with applicable Australian privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.

Your continued use of our website or services after changes have been published constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy enquiry, request access to your personal information, or request a correction, please contact us.