Contact us
FAQ
Got questions? we’ve got answers
General
What areas do you service?
Are you insured and are your staff background-checked?
Do I need to be home during the service?
Booking & Pricing
How do I get a quote?
How is pricing calculated?
Do you offer Recurring or Scheduled services?
What payment methods do you accept?
Is there a contract or can I cancel anytime?
How much notice do you need to cancel or reschedule?
House Cleaning
What's included in a standard house clean?
Do I need to supply cleaning products or equipment?
Do you clean carpets or upholstery?
What's not included in a standard clean?
Window Cleaning
Do you clean windows inside and out?
How often should windows be cleaned?
Can you reach upper-storey or hard-to-access windows?
What if it rains after my window clean?
Garden Care
What garden services do you offer?
Do you provide your own gardening tools?
Do you take away garden waste/green waste?
How often should I book garden maintenance?
Satisfaction & Support
What if I'm not happy with the service?
Do you offer a satisfaction guarantee?
How do I get in touch with questions or feedback?